Shipping & Returns
We accept returns on most Home Mats and some Accessories only. Items must be unused. Customers will be responsible for return shipping costs and are subject to a 20% restocking fee. Returns must be arranged within 30 days.
We do not accept returns of full-size (6' x 42') carpet bonded foam rolls, 12' x 12' or larger wrestling systems, or mats listed in the 'Specials' section of our store.
If you receive a defective or damaged product, please call us at (877) 939-3539 (M-F 8:00am-5:00pm CST) to arrange for a warranty replacement.
How can I order by phone?
You may call us at (877) 939-3539 (M-F, 8:00am-5:00pm Central).
What forms of payment do you accept?
We accept Visa, Master Card, Discover, and American Express, as well as PayPal in our online store. Please contact us if you would like to use a school purchase order or pay by check. Financing is also available for large orders.
When is my credit card charged?
Credit cards are charged at the time the order is placed.
Do you charge sales tax?
Yes, we collect all applicable local sales taxes. Please contact us to order if you are tax exempt.
How are Items shipped?
Smaller products in our online store, such as home mats and mat accessories, are shipped via Fed Ex Ground from our warehouse in Texas. Once shipped, please allow 2-4 days for delivery. Large mats/rolls (above 6'x12') are shipped via tractor trailer. When your order ships, you will receive an email containing tracking information. Please allow 2-6 business days for delivery.
How much is shipping?
Standard ground shipping within the continental U.S. is included in the price of all home mats and mat accessories in the EZ Flex online store. For expedited shipping, or for shipping outside the continental United States, please contact us. The shipping costs for large mats (typically 6' x 42') are additional and are calculated from the address that the mats will shipped to.
Do you ship outside the U.S.?
Absolutely. Please contact us for a shipping quote.
Do you offer expedited shipping?
Yes, expedited shipping is available for an additional charge. Please contact us for a shipping quote.
How long will it take to receive my order?
Please refer to each individual product page for specific shipping times. Unless otherwise noted, home mats typically ship in 1-2 weeks for Cheer/Gymnastics mats or 2-3 weeks for Wrestling mats. Large mats/rolls typically ship within 1-2 weeks. Other in stock items normally ship within 2-3 business days of receiving your order, unless otherwise noted. Once shipped, orders usually arrive within 2-4 business days.
Please allow additional time for processing and shipping during the holiday season.